Principle Cleaning Services and One New Change


One New Change is one of Landsec’s most prestigious London locations, situated next to St Paul’s Cathedral. It attracts over 12 million visitors a year – city workers and tourists in abundance, due to its high-end stores and desirable restaurants.

Since 2010, One New Change has provided 345,000 sq ft of superior office accommodation to global businesses, as well as 215,000 sq ft of premium retail space neighbouring London’s most popular and historic tourist attractions.

Spread over eight floors, it has covered and open-air aspects, a large amount of stone flooring that requires daily treatment, escalators, glass, and one of the busiest loading bays in London.

Principle Cleaning Services was awarded the contract in April 2016 for the common parts including the malls, loading bay and windows of the office space. The London-based cleaning specialist, which provides its services to some of the most famous landmark buildings in the Capital, also cleans some of the tenants’ offices but these are separate contracts.

Principle has 25 full-time employees, including two managers, three supervisors and three window cleaners at One New Change. The on-site team is led by a dedicated site manager who has worked hard to develop a ‘one team’ culture and professional image of the business, delivering the highest levels of cleaning standards and service.

There are many challenges to cleaning a building of this nature. This is a seven-day operation with an early morning ‘core clean’ from 5.00 am, supported by a dedicated and agile janitor team whose focus is on delivering an exceptional guest experience. The footfall through the site impacts the daily cleaning regime. Weather and the time of year also play a huge part in how busy One New Change can be.

When Principle began the contract, there were a number of areas that needed attention.
The management team engaged with the occupiers and retailers with the specific aim of understanding their needs. As a result, the team have created a bespoke service delivery that focuses on the appearance and maintenance of the building fabric.

The on-site cleaning team have transformed the appearance of the stone floors in the shopping malls using cleaning technology that leaves the stone as intended. The janitors have utilized the latest in NFC technology to create an innovative and smart solution to washroom maintenance. This system allows the logging of janitor attendance, recording and re-ordering of consumables and an audit solution, all in one visit.

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