The performance of our suppliers has a direct impact on the quality of our services. In recognition of our commitment to partnership working, we have begun working towards BS11000 Collaborative Business Relationships, and have part completed this accreditation. When sourcing suppliers we take a number of factors into account to ensure our working partnerships are built on similar values and shared visions.
We adopt a fair and inclusive procurement process, ensuring all businesses, regardless of their size, location, and the background of their workforce, have the same opportunities to compete for the supply of goods and services. We always look to partner with suppliers that meet our service, quality, cost, innovation and sustainability standards.
All sub-contractors and suppliers that we work with are required to undergo a vetting process prior to the commencement of any work on our clients’ sites and operate under KPIs and SLAs. Their service success will be dependent upon them meeting these criteria. We have long standing relationships with our sub-contractors and have already vetted and approved those mentioned below and have a respectable working partnership with them.
We have been working in partnership with Mayflower since 2001 and they provide consumables to our entire client portfolio. As a national provider, Mayflower has an established network of UK distribution centres. This allows them to deliver products and services to our clients’ premises in prompt response to orders or on an agreed scheduled date. Mayflower has an open and friendly culture and is always committed to delivering a first-class service. We work collaboratively to ensure the products we use are environmentally sustainable and innovative.
We have been working in partnership with Liberty Hygiene to provide feminine hygiene services across our client portfolio since 2011. Liberty Hygiene has more than 30 years’ experience in washroom hygiene services. The team is made up of washroom hygiene professionals who are driven to deliver exceptionally high levels of service and are committed to ensuring customer’s expectations are not only met, but surpassed.
Established in 1967, ICE is the UK’s largest independent industrial cleaning equipment specialist, with over 45 years’ experience and a clear focus to provide the very best service infrastructure to our wide range of clients. They have a passion for harnessing innovation and technology in their future friendly cleaning equipment solutions. We have selected ICE as our service partner across our entire portfolio not only because they are able to provide the most current products but also their ‘one stop shop’ business model which provides 24/7 breakdown coverage. ICE provide us with SMART tools to monitor and more importantly maintain our machinery to guarantee usage to full productivity.
Our Waste Management partners, BPR Group, started life as Paper Round in 1988 as a small Friends of the Earth project. In January 2010 Paper Round Ltd changed its name to BPR Group Europe Ltd to better reflect the wide range of environmental services that they provide our clients. Principle Cleaning Services have been sub-contracting our waste services to BPR Group since 2009. We have worked together to deliver best practice sustainability initiatives to our clients. We have been working with a number of clients to help maximise their recycling rates and have introduced new initiatives and implemented the collection of food waste and glass recycling streams. Working alongside BPR, we provide awareness training for our clients and our employees to engage them and promote the benefits of recycling.
Established in 1986, Safeguard Pest Control is a professional company that specialises in all forms of domestic and commercial pest control, bird control plus specialist cleaning services. Over the years they have been effectively tackling all types of pest problems and infestations covering a broad spectrum of industries. Safeguard have been working with us since 2012. They are experts in their field and ensure our clients’ sites remain a pest-free environment.